Refund Policy

Last updated: August 24, 2026

This policy sets out the withdrawal, cancellation and refund terms for paid Dicolytics services. It is governed by the laws of the Republic of Korea, including the Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act") and the Content Industry Promotion Act.

Article 1 (Scope)

1. This policy applies to the Pro paid subscription (₩5,900/$7 monthly, or ₩59,000/$70 yearly).
2. The Free plan involves no payment and is not covered by this policy.

Article 2 (Withdrawal / Full Refund Window)

1. Under Article 17 of the E-Commerce Act, you may withdraw from the purchase within 7 days of the payment date.
2. Withdrawals within this window receive a full refund, regardless of whether you have used any Pro features.
3. Withdrawal requests are made through the channels in Article 4.

Article 3 (Subscription Cancellation)

1. You may cancel your subscription at any time.
2. After cancellation, Pro benefits remain active until the end of the period you already paid for, and no further charges are made from the next billing date.
3. Monthly subscriptions: cancellations after the 7-day withdrawal window are not refunded for the remaining period, except in the cases described in Article 5.
4. Yearly subscriptions qualify as continuous transactions under the Door-to-Door Sales Act, so they can be cancelled mid-term even after the withdrawal window. In that case the months used (rounded up) are settled at the monthly rate (₩5,900/$7) and the remainder is refunded.

Article 4 (Refund Procedure)

1. Withdrawal and refund requests are accepted at:
   • Email: [email protected]
   • Phone: +82 70-8027-2516
2. Refunds are issued within 3 business days of the date the refund obligation is confirmed (E-Commerce Act, Article 18).
3. Refunds are made to the original payment method wherever possible; if that is not possible, we will notify you and use an alternative method.

Article 5 (Refunds for Failures Attributable to the Operator)

You are entitled to a pro-rated refund for the remaining period in the following cases:

1. A major outage attributable to the operator makes the service unusable for 72 consecutive hours or more
2. The service is discontinued (we will give at least 30 days' notice before discontinuation)
3. The Pro benefits stated at the time of payment are not provided

Article 6 (Erroneous Charges)

1. Duplicate payments or charges caused by system errors are refunded in full.
2. Where an erroneous charge is attributable to the operator, the full amount is refunded; where it is attributable to the user, reasonable refund costs may be deducted, in accordance with the E-Commerce Act.

Article 7 (Dispute Resolution)

1. Matters not covered by this policy follow the E-Commerce Act, the Framework Act on Consumers, and the Consumer Dispute Resolution Standards published by the Korea Fair Trade Commission.
2. If a refund dispute is not resolved amicably, you may seek assistance from:
   • Consumer Counseling Center: 1372 (www.ccn.go.kr)
   • Korea Consumer Agency (www.kca.go.kr)
   • Electronic Commerce Dispute Mediation Committee (www.ecmc.or.kr)

Business Information

• Business name: DARKCIRCLE (다크서클)
• Representative: Seungwoo Han
• Business registration number: 828-49-01099
• Address: 71-3, Gyodong-gil, Chuncheon-si, Gangwon State, Republic of Korea
• Phone: +82 70-8027-2516
• Email: [email protected]

Related documents: Terms of Service · Privacy Policy